❌AutoCycle

Cancellation Policy

Everything you need to know about order cancellations and refunds

Effective Date: February 2026

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1. Introduction

AutoCycle understands that circumstances change and customers may need to cancel orders. This Cancellation Policy outlines the terms, conditions, and procedures for cancelling orders on our platform. The ability to cancel an order depends on its current status and processing stage.

2. Cancellation Eligibility by Order Status

Order Status	Can Cancel?	Timeline	Refund Type
Pending (Before Supplier Confirmation)	Yes ✅	Immediate	Full Refund
Confirmed (Before Logistics Pickup)	Yes ✅	3-5 business days	Full Refund
Processing / Being Packed	Yes ✅	3-5 business days	Full Refund
Shipped (In Transit)	No ❌	—	Return Policy applies (7 days)
Delivered	No ❌	—	Return Policy applies (7 days)

3. Cancellation Reasons

Customer-Initiated — Before supplier confirmation or logistics pickup: Full refund
Supplier Cancellation (Out of Stock) — Automatic full refund within 24 hours
AutoCycle Cancellation (Payment Issues) — Automatic full refund within 24 hours
Damaged Items Before Delivery — Full refund (supplier must provide photo evidence)

4. How to Request Cancellation

🖥️

Dashboard

Account → Orders → Cancel Order (24/7)

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+201551911115 — response within 4 hours

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Phone

+201551911115 — Sat–Thu 8 AM–5 PM

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support@autocycle.com.eg — within 24 hours

5. Refund Process

Immediate cancellations (before supplier confirmation): Refund initiated immediately — 3-5 business days to arrive
Supplier or AutoCycle cancellations: Automatic refund within 24 hours
Refund method: Original payment method, no deduction fees

6. Special Cases

Bulk Orders (10+ items or over EGP 10,000): Extended 48-hour cancellation window with manual review
Pre-Orders: Can be cancelled anytime before shipment
Sale/Discount Items: Same rules apply, refund of discounted price paid only

7. Cancellation vs. Return Policy

Cancellation stops an order before shipment. After delivery, the Return Policy applies (7-day window from delivery date). If the order has shipped but not yet delivered, contact support to discuss cancellation options.

8. Contact & Support

Get in Touch

support@autocycle.com.eg

+201551911115

WhatsApp: +201551911115