📞AutoCycle

Contact Us

We're here to help — reach us through any channel that suits you

Effective Date: January 2026

Home/Contact Us
1

Quick Contact Summary

Primary Emailinfo@autocycle.com.eg
Phone+201551911115
WhatsApp+201551911115
Live ChatAvailable 24/7 on www.autocycle.com.eg
Office Address189 Sudan St, Dokki, Giza, Egypt
Websitewww.autocycle.com.eg
2

Department-Specific Contacts

General Inquiries

  • 📧 Contact@autocycle.com.eg
  • 📞 +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Within 24 hours
  • General questions about AutoCycle, partnership inquiries, media requests, business proposals

Customer Support

  • 📧 support@autocycle.com.eg
  • 📞 +201551911115
  • 💬 WhatsApp: +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Email (24 hours), Chat (2 hours), WhatsApp (4 hours)
  • Order status, shipping inquiries, product questions, general support

Supplier/Seller Support

  • 📧 Supplier@autocycle.com.eg
  • 📞 +201551911115
  • 💬 WhatsApp: +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Email (24 hours), Chat (2 hours)
  • Seller account issues, commission inquiries, product listings, seller tools, onboarding support

Technical Issues

  • 📧 Support@autocycle.com.eg
  • 📞 +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Chat (2 hours), Email (24 hours)
  • Website errors, app crashes, login issues, payment processing errors, browser compatibility issues

Billing & Payments

  • 📧 contact@autocycle.com.eg
  • 📞 +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Within 24 hours
  • Invoice inquiries, payment disputes, refund status, commission payments, billing questions

Complaints & Disputes

  • 📧 Complaints@autocycle.com.eg
  • 📞 +201551911115
  • 💬 WhatsApp: +201551911115
  • 🕐 8 AM - 5 PM, Saturday - Thursday
  • Within 24 hours (initial acknowledgment), 15 days (resolution)
  • Product quality complaints, seller disputes, order issues, service complaints, escalations

Fraud Reporting

  • 📧 Fraud@autocycle.com.eg
  • 📞 +201551911115 (24/7)
  • 💬 WhatsApp: +201551911115
  • Immediate investigation, within 24 hours (initial response)
  • Suspicious transactions, unauthorized charges, account compromise, fraudulent sellers, counterfeit products
3

Support Hours & Availability

Phone Support

  • Saturday - Thursday: 8:00 AM - 5:00 PM
  • Friday: Closed (Islamic Holiday)
  • Public Holidays: Closed

Email Support

  • Availability: 24/7
  • Response Time: Within 24 hours

Live Chat Support

  • Availability: 24/7
  • Response Time: 2 hours average

WhatsApp Support

  • Availability: 24/7
  • Response Time: 4 hours average

Social Media Support

  • Availability: 24/7 monitoring
  • Response Time: 4-24 hours depending on channel
  • Channels: Facebook, Instagram, TikTok, LinkedIn
4

Contact Methods & Channels

Email

  • General Inquiries: Contact@autocycle.com.eg
  • Customer Support: support@autocycle.com.eg
  • Supplier Support: Supplier@autocycle.com.eg
  • Complaints: Complaints@autocycle.com.eg
  • Fraud Reporting: Fraud@autocycle.com.eg
  • Response Time: Within 24 hours

Phone

  • Main Line: +201551911115
  • Hours: 8 AM - 5 PM, Saturday - Thursday
  • Emergency Line (Fraud): +201551911115 (24/7)

WhatsApp

  • Number: +201551911115
  • Availability: 24/7
  • Response Time: 4 hours average

Live Chat

  • Access: www.autocycle.com.eg
  • Availability: 24/7
  • Response Time: 2 hours average
  • Languages: Arabic & English

Social Media

  • Facebook: https://www.facebook.com/AutoCycle.com.eg/
  • Instagram: https://www.instagram.com/autocycleegy/
  • TikTok: https://www.tiktok.com/@autocycle.com.eg
  • LinkedIn: www.linkedin.com/in/autocycle/
  • Response Time: 4-24 hours depending on channel
5

Office Location & Headquarters

Address: 189 Sudan Street, Dokki, Giza, Egypt

Postal Code: 12311

Hours: 8 AM - 5 PM, Saturday - Thursday

Parking: Available on-site

Nearby Landmarks: Dokki Metro Station (500m), Giza Square (2km)

Transportation: Metro, Bus, Taxi, Uber available

6

Response Time Commitments

ChannelResponse Time
EmailWithin 24 hours
Live ChatWithin 2 hours (average)
WhatsAppWithin 4 hours (average)
PhoneImmediate during business hours
Social Media4-24 hours
Complaints24 hours (acknowledgment) / 15 days (resolution)
7

Contact Form

You can reach us via the contact form available on the website. The form includes the following fields:

Name (Required)

Email (Required)

Phone (Optional)

Department (Required): General Inquiry, Customer Support, Supplier Support, Technical, Billing, Complaints, Fraud

Subject (Required)

Message (Required - minimum 20 characters)

Attachment (Optional)

Preferred Contact Method: Email, Phone, WhatsApp, Chat

An automatic confirmation email is sent upon form submission.

8

Privacy & Data Protection

All contact information is protected according to our Privacy Policy.

Your information will not be shared with third parties without consent.

All communications are encrypted and secure.

9

Get in Touch

Get in Touch

support@autocycle.com.eg
+201551911115
WhatsApp: +201551911115
www.autocycle.com.eg