🔒AutoCycle

Privacy Policy

How we collect, use, and protect your data

Effective Date: February 2026 | Last Updated: February 2026

Home/Privacy Policy
1

Introduction

AutoCycle ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website www.autocycle.com.eg and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2

Information We Collect

Information You Provide Directly

Account Registration Information

  • •Full name
  • •Email address
  • •Phone number
  • •Business name (for suppliers/workshops)
  • •Business registration number
  • •Tax ID
  • •Address information
  • •Payment information
  • •Bank account details (for suppliers)

Communication Information

  • •Messages sent through our contact form
  • •Email correspondence
  • •Chat messages with customer support
  • •Feedback and reviews
  • •Complaints and dispute information

Transaction Information

  • •Order history
  • •Purchase details
  • •Payment method and amount
  • •Shipping address
  • •Delivery confirmation
  • •Return and refund requests

Profile Information

  • •Profile picture/logo
  • •Business description
  • •Vehicle specialties
  • •Service offerings
  • •Certifications and qualifications
  • •Operating hours
  • •Business location details

Information Collected Automatically

Device Information

  • •Device type (mobile, tablet, desktop)
  • •Operating system
  • •Browser type and version
  • •IP address
  • •Device identifiers

Usage Information

  • •Pages visited
  • •Time spent on each page
  • •Links clicked
  • •Search queries
  • •Products viewed
  • •Items added to cart

Location Information

  • •GPS coordinates (if you grant permission)
  • •City/region from IP address
  • •Delivery location data
  • •Pickup location data

Cookies and Tracking Technologies

  • •Session cookies
  • •Persistent cookies
  • •Web beacons
  • •Pixel tags
  • •Analytics tracking

Information from Third Parties

Payment Processor (Paymob)

Payment confirmation, transaction status, payment method details, fraud detection information

Logistics Partners

Shipment tracking information, delivery status, GPS location data, delivery confirmation

Verification Services

Business verification results, identity verification data, credit checks (if applicable)

Analytics Provider

Website usage analytics, user behavior patterns, traffic sources, conversion data

Customer Support Platform

Support ticket information, chat transcripts, support interactions, issue resolution data

Fraud Detection Service

Fraud risk assessment, transaction verification, suspicious activity flags

3

How We Use Your Information

Service Delivery

  • •Create and maintain your account
  • •Process orders and transactions
  • •Arrange shipments and deliveries
  • •Provide customer support
  • •Handle returns and refunds
  • •Verify supplier/workshop information
  • •Track shipments and orders

Communication

  • •Send order confirmations
  • •Provide shipping updates
  • •Send promotional emails (with consent)
  • •Notify about policy changes
  • •Send account notifications
  • •Send payment reminders

Improvement and Analytics

  • •Analyze website usage patterns
  • •Improve user experience
  • •Optimize website performance
  • •Identify technical issues
  • •Develop new features
  • •Understand customer preferences

Security and Fraud Prevention

  • •Detect and prevent fraud
  • •Identify suspicious activities
  • •Verify user identity
  • •Protect against unauthorized access
  • •Comply with legal obligations
  • •Enforce terms of service

Marketing and Personalization

  • •Send marketing communications (with consent)
  • •Personalize your experience
  • •Show relevant products
  • •Create targeted advertisements
  • •Analyze marketing effectiveness

Legal and Compliance

  • •Comply with laws and regulations
  • •Respond to legal requests
  • •Enforce agreements
  • •Prevent illegal activities
  • •Maintain audit trails
  • •Document transactions
4

Data Collection Details

Direct Collection

  • • Registration forms
  • • Contact forms
  • • Chat messages
  • • File uploads
  • • Survey responses
  • • Account settings

Automatic Collection

  • • Browser cookies
  • • Server logs
  • • Analytics scripts
  • • Tracking pixels
  • • Device identifiers

Third-Party Collection

  • • Payment processors
  • • Logistics partners
  • • Verification services
  • • Analytics providers
  • • Email service providers
5

Data Retention Schedule

Data TypeRetention PeriodReason
Customer Personal Data3 yearsAccount management, customer support, legal compliance
Transaction Records7 yearsEgyptian tax law compliance, financial audits
Payment Data1 yearPCI DSS compliance, fraud investigation
Return and Dispute Data2 yearsDispute resolution, fraud prevention
Communication Records1 yearCustomer service reference, quality assurance
Analytics Data6 monthsWebsite optimization, performance analysis

Note: Credit card details are NOT stored by AutoCycle. Paymob handles all payment data.

6

Data Sharing & Third Parties

Sharing with Service Providers

Payment Processing – Paymob

Data: Payment details, transaction amount, customer name, email

Purpose: Process payments securely

✓ Data Processing Agreement in place

Logistics Partners

Data: Shipping address, phone number, order details, GPS coordinates

Purpose: Arrange and track shipments

✓ Data Processing Agreement in place

Email Services

Data: Email address, name, order information

Purpose: Send confirmations, updates, and communications

✓ Data Processing Agreement in place

Analytics

Data: Anonymized usage data, device information, traffic sources

Purpose: Improve website performance

✓ Data Processing Agreement in place

Fraud Detection

Data: Transaction details, device information, user behavior

Purpose: Prevent fraudulent transactions

✓ Data Processing Agreement in place

Legal Disclosure

We may disclose your information when required by law:

  • • Court orders or legal process
  • • Government requests
  • • Law enforcement investigations
  • • Protection of legal rights
  • • Prevention of fraud or illegal activity
7

User Rights

1

Right to Access

You have the right to access your personal data. We will provide your data within 30 days in a readable format.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

2

Right to Correction

You have the right to correct inaccurate data. We will correct data within 15 days.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

3

Right to Deletion

You have the right to request deletion of your data. We will delete data within 30 days, except where legally required to retain.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

4

Right to Data Portability

You have the right to receive your data in a portable format (CSV, Excel, PDF) within 30 days.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

5

Right to Withdraw Consent

You can withdraw consent for data processing at any time. We will stop processing within 15 days.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

6

Right to Object

You can object to certain data processing. We will review your objection within 30 days.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

7

Right to Lodge a Complaint

You have the right to lodge a complaint with the Egyptian Data Protection Authority or Ministry of Communications & IT.

📧 To exercise your right: support@autocycle.com.eg | WhatsApp: +201551911115

8

Security Measures

🔒 SSL/HTTPS Encryption

All transmitted data is encrypted using TLS 1.2 or higher with 256-bit encryption.

🛡️ Data Encryption at Rest

All stored data encrypted with AES-256 with secure key management.

💳 PCI DSS Compliance

PCI DSS Level 3 with annual security assessments and quarterly vulnerability scans.

🔍 Regular Security Audits

Full security audit every quarter (4 times/year) with penetration testing.

👤 Access Control

Multi-factor authentication, role-based access control, and principle of least privilege.

🌐 Network Security

Firewall protection, intrusion detection systems, and DDoS protection.

💾 Data Backup

Daily encrypted backups with regular restore testing and 30-day retention.

9

Data Breach Response Plan

1
Within 24 Hours

Immediate Response

  • • Contain breach and isolate affected systems
  • • Notify Egyptian Central Bank (CBE)
  • • Notify Paymob if payment data affected
  • • Assess damage and determine breach scope
2
Days 1-7

Investigation

  • • Engage cybersecurity experts
  • • Analyze logs and evidence
  • • Determine breach cause
  • • Prepare breach notification
3
Within 72 Hours

Notify Regulators & Users

  • • Notify Egyptian Ministry of Communications & IT
  • • Email affected users
  • • Post announcement on website and social media
  • • Provide contact information for questions
4
Days 7-30

Remediation

  • • Fix vulnerabilities and patch systems
  • • Implement security improvements
  • • Offer free credit monitoring (if applicable)
  • • Provide regular updates to users
5
Days 30-60

Post-Breach Review

  • • Root cause analysis
  • • Upgrade security systems
  • • Provide final report to authorities
  • • Share transparency report with users
10

Cookies and Tracking

Session Cookies

Temporary, deleted when browser closes, used for login and session management.

Persistent Cookies

Remain on device after browser closes, used for preferences and analytics.

Third-Party Cookies

Set by analytics and advertising partners, can be disabled in browser settings.

You can manage cookies through your browser settings or our consent banner displayed on your first visit to the site.

11

Children's Privacy

AutoCycle is not intended for children under 18 years old. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

Parents/Guardians: If you believe your child has provided data to us, please contact us immediately. — support@autocycle.com.eg

12

International Data Transfer

Current Status: All data is stored and processed within Egypt.

If we transfer data internationally in the future, we will implement appropriate safeguards, comply with applicable laws, and notify users of any transfers.

13

Policy Changes

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to the website.

  • • Major changes: Email notification to users
  • • Minor changes: Posted on website
  • • Continued use: Constitutes acceptance of changes
14

Contact Us

Privacy Questions

📧 support@autocycle.com.eg

💬 WhatsApp: +201551911115

🌐 www.autocycle.com.eg

🕐 24/7 Support Available

Data Subject Rights Requests

📧 privacy@autocycle.com.eg

Subject: "Data Subject Rights Request"

⏱ Response Time: Within 30 days