🚚AutoCycle

Shipping Information

Fast, reliable delivery across all of Egypt

Effective Date: February 2026 | Coverage: All cities and regions across Egypt

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1. Introduction

AutoCycle is committed to providing fast, reliable, and affordable shipping services across Egypt. This document outlines our shipping policies, delivery options, costs, and procedures to ensure a smooth delivery experience for all customers.

2. Shipping Coverage & Service Areas

2.1 Geographic Coverage

  • Service Area: AutoCycle ships to all cities and regions throughout Egypt.
  • Major Cities Covered: Cairo, Alexandria, Giza, Qalyubia, Monufia, Dakahlia, Damietta, Port Said, Ismailia, Suez, Sharqia, Beheira, Kafr El-Sheikh, Gharbia, Aswan, Luxor, Qena, Sohag, Asyut, Minya, Beni Suef, Fayoum, and all other Egyptian cities.
  • Excluded Areas: Currently, no areas are excluded from our service.
  • Remote Areas: May have extended delivery times; customers notified during checkout.

2.2 Service Availability

  • Operating Days: Orders accepted 7 days a week, 24 hours a day.
  • Holiday Operations: Special arrangements may apply during Egyptian public holidays.
  • Peak Season: During Ramadan, Eid, and New Year, delivery times may be extended by 1-2 business days.

3. Shipping Methods & Delivery Options

📦

Standard Delivery

3-5 business days

All cities

Cost-conscious customers

⚡

Express Delivery

Within 24 hours

Cairo, Alexandria, Giza

Urgent orders

🚀

Same-Day Delivery

4:00 PM – 8:00 PM

Cairo & Alexandria only

Orders before 12:00 PM

  • All delivery options include real-time tracking.
  • Express and Same-Day deliveries include live GPS tracking.

4. Shipping Costs & Pricing

  • Cost Factors: Calculated based on delivery method, destination city, and item weight.
  • Weight-Based Pricing: Rates vary for 0-5kg, 5-10kg, 10-25kg, 25kg+.
  • Real-Time Calculation: Displayed at checkout before payment is completed.
  • Free Shipping: On orders exceeding EGP 5,000 (Standard Delivery only).
  • No Hidden Charges: Shipping cost clearly itemized and doesn't change after confirmation.

5. Shipping Timeline & Processing

  • Order Confirmation: Immediately upon successful payment.
  • Supplier Verification: AutoCycle verifies product availability with the supplier.
  • Processing Begins: System automatically sends pickup request to logistics partner.
  • Pickup Scheduling: Within 2-4 hours from supplier location.
  • Weekend Operations: Friday–Saturday orders processed on Sunday.
  • Holidays: Orders placed on public holidays processed on the next business day.

6. Tracking & Order Updates

6.1 Order Tracking

  • Unique tracking number for each order.
  • Real-time tracking through customer dashboard.
  • GPS tracking for Express and Same-Day deliveries.
  • Photo proof of delivery upon successful delivery.

6.2 Notification System

StatusEmailWhatsApp
Order Confirmed✓✓
Processing✓—
Shipped✓—
Out for Delivery✓—
Delivered✓✓
Failed Delivery Attempt✓✓

7. Special Handling & Services

7.1 Bulk Orders

  • Bulk Orders: Exceeding 50 units or total weight over 100kg.
  • Special volume discounts on shipping pricing.
  • Dedicated account manager for bulk orders.
  • Require 48-72 hours advance notice.
  • Contact: sales@autocycle.com.eg or +201551911115

7.2 Fragile Items

  • Extra Protection: Bubble wrap, foam padding, double-walled protective boxes.
  • Clear "FRAGILE" stickers on all packages.
  • Signature required upon delivery.
  • Damage must be reported within 24 hours of delivery.

7.3 Returns Shipping

  • Returns can be initiated through the AutoCycle platform.
  • Return Authorization (RA) number required for all returns.
  • Prepaid return shipping label provided for eligible returns.
  • Refunds processed within 5-7 business days after receipt and inspection.

8. Delivery Issues & Problem Resolution

8.1 Failed Delivery Attempts

  • Customer notified via email and WhatsApp with reason for failure.
  • Customer can reschedule delivery through the dashboard.
  • Logistics partner attempts redelivery within 24-48 hours.
  • After 3 failed attempts, contact support for alternative delivery.

8.2 Lost or Damaged Shipments

  • Damage Reporting: Must be reported within 24 hours with photos.
  • Lost Shipment: Report if not received within 7 days of estimated delivery.
  • Investigation: Completed within 10-15 business days.
  • Compensation: Replacement item or full refund upon investigation completion.

9. Shipping Contact & Support

Get in Touch

support@autocycle.com.eg
+201551911115
WhatsApp: +201551911115
www.autocycle.com.eg