Visit www.autocycle.com.eg → Click "Sign Up" → Enter your email, phone number, and password → Verify your email → Complete your profile with name and address → Your account is ready!
What information do I need to register?+
You need: Valid email address, Phone number (for SMS verification), Password (at least 8 characters), Full name, Delivery address (can be updated later).
Is my personal information secure?+
Yes! AutoCycle uses 256-bit SSL encryption, AES-256 data encryption, and complies with PCI DSS Level 3 standards. Your data is protected and never shared with third parties without your consent.
Can I have multiple accounts?+
No, each person is allowed only one account. Multiple accounts may result in account suspension. If you need to manage multiple accounts for business purposes, contact support@autocycle.com.eg
2. Ordering & Payment
How do I place an order?+
Browse products → Add items to cart → Review your cart → Enter delivery address → Select delivery method → Choose payment method → Review order → Click "Place Order" → Complete payment → Order confirmed!
What payment methods do you accept?+
We accept: Credit/Debit cards (Visa, Mastercard, American Express), Digital wallets (Fawry, Vodafone Cash, Orange Money), Bank transfers, Cash on delivery (COD).
Is my payment information secure?+
Yes! All payments are processed through secure, PCI DSS Level 3 compliant payment gateways. Your card information is encrypted and never stored on our servers.
Can I change my payment method after placing an order?+
No, payment method cannot be changed after order placement. However, you can cancel within the cancellation window and place a new order with a different payment method.
3. Shipping & Delivery
How long does shipping take?+
Standard Delivery: 3-5 business days | Express Delivery: 24 hours | Same-Day Delivery: Subject to logistics partner availability | Pickup: Available at AutoCycle hubs or supplier locations.
Do you offer free shipping?+
Yes! Free shipping is available on orders exceeding EGP 5,000. For orders below this threshold, shipping costs are calculated based on delivery method, location, and item weight.
Can I track my order?+
Yes! You can track your order in real-time through your AutoCycle dashboard (Orders → Select order → View tracking), email notifications, WhatsApp notifications, and live tracking on the website.
What if my order is delayed?+
If your order is delayed beyond the estimated delivery date, contact support@autocycle.com.eg or call +201551911115. Our support team will investigate and provide an update. You may be eligible for compensation depending on the delay duration.
Do you deliver to all cities in Egypt?+
Yes! AutoCycle delivers to all Egyptian cities with no excluded areas. Delivery times and costs may vary by location.
4. Returns & Refunds
What is your return policy?+
AutoCycle offers a 7-day return window from delivery date. Items must be in original condition with all packaging. Returns can be initiated through your dashboard or by contacting support.
How do I return an item?+
Log in → Orders → Select order → Click "Return Item" → Select reason → Print return label or arrange pickup → Ship item back to supplier → Supplier inspects and approves → Refund processed.
How long does it take to get a refund?+
Approved returns: 3-5 business days after supplier approval | Cancellations: 3-5 business days after cancellation approval | Rejected returns: Returned to you within 7 days.
Will I get the full refund?+
Yes! For approved returns and cancellations, you receive a full refund of the product price. Shipping costs are refunded only if the return is due to AutoCycle's error or product defect.
5. Cancellation
Can I cancel my order?+
Yes, you can cancel orders at any time before the supplier confirms and logistics picks up the order. After logistics pickup, you must use the return process instead.
Yes! Cancellations before supplier confirmation result in immediate full refunds. Cancellations after supplier confirmation but before logistics pickup result in full refunds within 3-5 business days. No cancellation fees apply.
6. Disputes & Complaints
What if I have a problem with my order?+
Contact our support team immediately: Email: complaints@autocycle.com.eg | Phone: +201551911115 | WhatsApp: +201551911115. Provide your order number and describe the issue. We'll investigate and resolve within 15 business days.
What is your dispute resolution process?+
1. Direct communication (encouraged first) | 2. Complaint submission (within 30 days) | 3. Investigation by AutoCycle | 4. Resolution attempt (within 15 business days) | 5. Final decision (binding on all parties) | 6. Escalation option to Egyptian consumer protection authorities.
7. Account Security
How do I secure my account?+
Use a strong password (at least 8 characters with numbers and symbols), enable two-factor authentication (2FA) if available, never share your password, log out after each session, update your password regularly, report suspicious activity immediately.
What should I do if I forget my password?+
Click "Forgot Password" on the login page → Enter your email → Check your email for reset link → Click the link → Enter your new password → Confirm. If you don't receive the email, check your spam folder or contact support.
🏪 Supplier / Seller FAQ
1. Seller Account & Registration
How do I become a seller on AutoCycle?+
Visit www.autocycle.com.eg → Click "Become a Seller" → Fill in business information → Provide required documents (business license, tax ID, bank details) → Agree to Seller Agreement → Submit application → Verification process (3-5 business days) → Approval and account activation.
What documents do I need to provide?+
Valid business license, Tax registration certificate, Bank account details, Identity document (passport or national ID), Business address proof, Product catalog or sample listings.
What are the seller requirements?+
Sellers must: Be a registered business in Egypt, Comply with all automotive safety regulations, Maintain accurate product information, Respond to customer inquiries within 24 hours, Maintain minimum 4.0 star rating, Fulfill orders within SLA timelines.
2. Product Listings
How do I add products to my store?+
Log in to seller dashboard → Click "Add Product" → Fill in product details → Upload product images (minimum 3, maximum 10) → Set pricing → Select category and subcategory → Add inventory quantity → Review and publish.
What are the prohibited items?+
Used tires and safety-critical components, Counterfeit or fake parts, Stolen or recalled items, Hazardous materials (without proper licensing), Duplicate listings of same product, Items not related to automotive industry.
Can I edit my product listings?+
Yes! Log in to seller dashboard → Select product → Click "Edit" → Make changes → Click "Save". Note: Price changes take effect immediately, but inventory changes may take up to 1 hour to update.
3. Orders & Fulfillment
What is the SLA (Service Level Agreement)?+
SLA defines seller obligations: Confirm order availability within 30 minutes or 11:00 AM next working day, Pack and hand over to logistics within 24 hours, Respond to customer inquiries within 24 hours, Process returns within 5 days of receipt.
What happens if I don't meet the SLA?+
1st breach: Warning and performance review | Repeated breaches: Seller rating downgrade | Continued breaches: Potential account suspension or termination | Severe breaches: Immediate account suspension.
How do I manage inventory?+
Use your seller dashboard: View current inventory levels, Update stock quantities, Set low stock alerts, Enable automatic out-of-stock notifications, Track inventory history, Generate inventory reports.
4. Payments & Payouts
How do I get paid?+
AutoCycle processes payouts weekly. Payout includes: Order amount minus commission (default 15%), minus any refunds. Transfer to your registered bank account within 1-2 business days.
What is the commission rate?+
Default commission rate is 15% of captured order value. Rates may vary based on: Product category, Sales volume, Seller rating/performance, Special promotions or agreements.
When do I receive my payout?+
Payouts are processed weekly. Transfer to your bank within 1-2 business days. You can track payout status in your seller dashboard.
5. Returns & Disputes
How do I handle customer returns?+
1. Customer initiates return (within 7 days) | 2. You receive return notification | 3. Customer ships item back | 4. You receive and inspect item (within 5 days) | 5. You approve or reject return | 6. If approved: process refund; If rejected: contact support for dispute resolution.
What if a customer disputes my decision?+
1. AutoCycle initiates dispute investigation | 2. Both parties provide evidence | 3. AutoCycle makes final decision (within 15 business days) | 4. Decision is binding on both parties | 5. If you lose dispute: refund processed and fees deducted from your payout.
6. Account Management
How do I update my seller information?+
Log in to seller dashboard → Click "Account Settings" → Update: Business name, Contact information, Bank details, Business address, Tax ID. Note: Some changes may require verification (3-5 business days).
What if I want to close my seller account?+
1. Ensure all orders are fulfilled | 2. Resolve any pending disputes | 3. Request account closure from support | 4. Final payout processed (within 7 days) | 5. Account deactivated. Note: You cannot reactivate a closed account.