↩️AutoCycle

Return Policy

7-day return window — Guaranteed quality or full refund

Effective Date: February 2026 | Last Updated: February 2026

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1

Introduction

AutoCycle ("we," "us," "our," or "Company") is committed to providing quality used auto parts and services. This Return Policy explains the terms and conditions under which customers, workshops, and service centers can return items purchased through our platform.

2

Return Eligibility

Returnable Items

All parts carry a 7-day return window from the delivery date.

Non-Returnable Items

The following items are NOT eligible for return:

  • ❌Parts marked "As-Is" - Sold in current condition with no returns
  • ❌Parts marked "For Parts Only" - Intended for component harvesting only
  • ❌Custom or Special-Order Parts - Non-returnable unless defective
  • ❌Consumable Items - Once used, cannot be returned
  • ❌Items without UV-Stamp verification - Cannot verify authenticity
  • ❌Items damaged due to customer misuse - Improper installation or handling

Return Conditions

Items must meet the following conditions to be eligible for return:

  • ✅Within 7-day return window
  • ✅Original UV-Stamp intact and verified
  • ✅Item in same condition as received (reasonable wear acceptable)
  • ✅All original documentation included
  • ✅Part details match order (VIN #, MMY, Engine size, etc.)
3

Return Reasons

Free Returns (AutoCycle Covers Shipping)

The following returns are FREE and AutoCycle covers all shipping costs:

1. Defective Parts

  • ◦Manufacturing defects
  • ◦Non-functional components
  • ◦Parts that don't work as described

2. Damaged in Transit

  • ◦Damage during shipping
  • ◦Broken or cracked parts
  • ◦Parts damaged by courier

3. Wrong Item Shipped

  • ◦Item doesn't match order
  • ◦Different part number received
  • ◦Incorrect specification

4. Unfitted Items

  • ◦Part doesn't fit the specified vehicle
  • ◦Incompatible with vehicle model
  • ◦Incorrect fitment despite correct specs

Requirements for Free Returns:

  • • Provide photos of defect/damage
  • • Include required details: VIN #, MMY (Make/Model/Year), Engine size
  • • Submit return request within 7 days

Paid Returns (Customer Pays Shipping)

5. Wrong Item Ordered by Customer

  • ◦Customer ordered incorrect part
  • ◦Customer changed mind
  • ◦Customer ordered by mistake

Note: Customers still receive full refund of purchase price (AutoCycle covers electronic payment gate fees).

4

How to Initiate a Return

Return Initiation Options

Option 1: Dashboard (Recommended)

  • • Log into AutoCycle account
  • • Go to "Purchase History"
  • • Find the order
  • • Click "Request Return"
  • • Provide required information

Option 2: WhatsApp

  • • Contact: +201551911115
  • • Provide: Order number, reason for return, photos
  • • Receive: Return Authorization (RA) number

Option 3: Email

  • • Send to: support@autocycle.com.eg
  • • Include: Order number, reason, photos, contact details

Required Information

  • • Order Number — From purchase confirmation
  • • Reason for Return — Select from dropdown or specify
  • • Photos — Clear photos of defect (if applicable)
  • • Vehicle Details — VIN #, MMY, Engine size
  • • Condition Description — Detailed description of issue
  • • Contact Information — Phone number and email

Return Authorization (RA) Number

  • • AutoCycle will issue a unique Return Authorization (RA) Number
  • • This number must be included on the return shipment
  • • Use this number for all communication about the return
  • • Valid for 14 days from issuance
5

Return Shipping Process

Shipping Address

Returns must be shipped to the same address where the item was originally shipped from (Supplier/Hub location).

  • • AutoCycle will provide the exact return address with the RA number
  • • Include RA number on the package
  • • Use our designated logistics partner
  • • Keep shipping receipt and tracking number

Shipping Timeline

Initiate returnWithin 7 days of delivery
Ship item backWithin 14 days of receiving RA number
Item must arriveWithin 21 days of delivery date
6

Supplier Inspection & Approval

Supplier Receives Return

1. Verify Package

  • ◦Check RA number on package
  • ◦Verify item matches order
  • ◦Check for damage during transit

2. Inspect Item

  • ◦Verify UV-Stamp is intact
  • ◦Check item condition
  • ◦Confirm item matches description
  • ◦Verify part number and specifications

3. Approve or Reject

  • ◦Approve return on AutoCycle dashboard
  • ◦OR reject return with explanation
  • ◦Timeline: Must respond within 5 days

Supplier Decision

If Approved:

  • • Item accepted for return
  • • Customer notified via email/SMS
  • • Refund processed immediately

If Rejected:

  • • Supplier provides reason
  • • Customer notified with explanation
  • • Escalation process begins (see Section 7)
7

Escalation & Dispute Resolution

Dispute Resolution Process

1

Step 1: Initial Contact (Day 1)

  • • Customer contacts AutoCycle support
  • • Provide order number and reason for appeal
2

Step 2: Evidence Submission (Days 2-3)

  • • Customer submits photos, messages, documentation
  • • AutoCycle requests supplier response
3

Step 3: Review (Days 4-10)

  • • AutoCycle reviews all evidence
  • • Consults with supplier if needed
  • • Conducts independent assessment
4

Step 4: Final Decision (Days 11-14)

  • • AutoCycle makes final determination
  • • Notifies both parties
  • • Processes refund if approved

Contact for Disputes

  • 📧 support@autocycle.com.eg
  • 💬 WhatsApp: +201551911115
  • ⏱ Response Time: Within 24 hours
8

Refund Process

Refund Timeline

Refund ProcessingInitiated immediately upon approval
Timeline3-5 business days
Refund MethodOriginal payment method (Paymob)
Refund AmountFull purchase price + Paymob fees

Refund Amount

  • ✅Full purchase price of item
  • ✅Transaction fees
  • ✅Any applicable taxes
  • ✅Full amount credited back to payment method

AutoCycle covers the Paymob fees as a customer service gesture.

9

Special Cases

Damaged Items

If item arrives damaged:

  1. Document damage with photos immediately
  2. Contact supplier within 24 hours
  3. Do not attempt to use or repair
  4. Return item in damaged condition
  5. Refund processed as free return

Missing Items

If shipment is missing items:

  1. Contact AutoCycle support immediately
  2. Provide order number and missing items
  3. Supplier will ship missing items
  4. OR process refund for missing items
  5. Free return - no shipping costs

Wrong Item Shipped

If wrong item received:

  1. Contact AutoCycle support immediately
  2. Provide order number and details
  3. Correct item will be shipped
  4. Original item returned free
  5. Refund processed if customer declines replacement
10

Workshops & Service Centers

Bulk Returns

  • • Same 7-day return window applies
  • • Bulk returns processed together
  • • Refund for all items processed simultaneously
  • • Dedicated support contact available

Return Documentation

For bulk returns, provide:

  • • List of all items with order numbers
  • • Photos of each item (if defective)
  • • Consolidated return request
  • • Single RA number for all items
11

Contact Information

For Return Questions

support@autocycle.com.eg
+201551911115
WhatsApp: +201551911115
www.autocycle.com.eg